[acb-hsp] question regarding agency-record software andaccessibility

[Sharon]

One of my agencies uses such a program which is located on a server. I can
use JFW with citrix to get into the citrix screen, but none of the programs
on the server work once I'm using Citrix. So the programs are inaccessible.
This problem has kept me from working in a number of situations; thank God
for the fact that I have an accommodating agency. I submit my records in
Word and they pop them into the right spot in the programs, and they do the
scheduling and billing part for me. Otherwise, I'd face the same brick wall
again.
Sharon Hughey

-----Original Message-----
From: acb-hsp-bounces at acb.org [mailto:acb-hsp-bounces at acb.org] On Behalf Of
Osmond Kwan
Sent: Thursday, July 07, 2011 12:47 PM
To: Discussion list for ACB human service professionals
Subject: [acb-hsp] question regarding agency-record software
andaccessibility

Dear All,

I am not too sure where to direct this question but I imagine there
might be someone here who has come across this issue.

I just began a social work internship and found out that the agency
uses a program for client records. This is where staff can view such
things as intakes.

Apparently, once the program is launched, Window-eyes cannot read a
thing. There is a pull-down menu, and I have enough sight to know that
there are items listed but I cannot read any of it. Thinking I might
have some luck with JAWS, I downloaded the demo for version 12 and
JAWS also does not read while in the program. Windows narrator also
has the same problem.

Are there other screne readers on the market?

One of my biggest concerns with working in the human services is being
able to read and fill out intakes, charts, and records. If the
information is hand written, I cannot read it. If it is electronic, I
have a chance. It appears with this program, Window-eyes and JAWS do
not work. So, how do we as blind individuals in the human services
handle the paperwork, assessment, client records part of the job?

Thanks,
Osmond
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