[acb-hsp] question regarding agency-record software andaccessibility

[Laura Glowacki]

Apparently you can purchase a $200 upgrade to JAWS and this should let 
JAWS work with the ccitrix programs.  I myself have never tried this 
though.  I too am very frustrated as I ran in to this at my internship.  
Although luckily I did have a very helpful supervisor.  Since she had to 
review my casenotes, she would simply copy and paste them from word in 
to the right places as well while reviewing them.  Osman, have you 
approached your supervisor about doing something like that?

Laura

On 7/7/2011 7:23 PM, Sharon wrote:
> One of my agencies uses such a program which is located on a server. I can
> use JFW with citrix to get into the citrix screen, but none of the programs
> on the server work once I'm using Citrix. So the programs are inaccessible.
> This problem has kept me from working in a number of situations; thank God
> for the fact that I have an accommodating agency. I submit my records in
> Word and they pop them into the right spot in the programs, and they do the
> scheduling and billing part for me. Otherwise, I'd face the same brick wall
> again.
> Sharon Hughey
>
> -----Original Message-----
> From: acb-hsp-bounces at acb.org [mailto:acb-hsp-bounces at acb.org] On Behalf Of
> Osmond Kwan
> Sent: Thursday, July 07, 2011 12:47 PM
> To: Discussion list for ACB human service professionals
> Subject: [acb-hsp] question regarding agency-record software
> andaccessibility
>
> Dear All,
>
> I am not too sure where to direct this question but I imagine there
> might be someone here who has come across this issue.
>
> I just began a social work internship and found out that the agency
> uses a program for client records. This is where staff can view such
> things as intakes.
>
> Apparently, once the program is launched, Window-eyes cannot read a
> thing. There is a pull-down menu, and I have enough sight to know that
> there are items listed but I cannot read any of it. Thinking I might
> have some luck with JAWS, I downloaded the demo for version 12 and
> JAWS also does not read while in the program. Windows narrator also
> has the same problem.
>
> Are there other screne readers on the market?
>
> One of my biggest concerns with working in the human services is being
> able to read and fill out intakes, charts, and records. If the
> information is hand written, I cannot read it. If it is electronic, I
> have a chance. It appears with this program, Window-eyes and JAWS do
> not work. So, how do we as blind individuals in the human services
> handle the paperwork, assessment, client records part of the job?
>
> Thanks,
> Osmond
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