[bscb-l] ride stories

[Frank Ventura]

Interestingly enough I was having a similar conversation with an employee of one of the ride vendors. Right now the vendors are not getting any extra profits from the increased fares. Those are going to the MBTA to close the budget gap. But remember those vendor contracts will eventually have to be renegotiated and rest assured the vendors are going to ask for their cut of that increased revenue. So much for that 100 percent increase in fares going anything long term to close the budget gap.
Frank


-----Original Message-----
From: bscb-l-bounces at acb.org [mailto:bscb-l-bounces at acb.org] On Behalf Of Annmarie Strazzullo
Sent: Friday, March 30, 2012 7:04 PM
To: bscb-L at acb.org
Subject: [bscb-l] ride stories

Hi all.  

Since the news about the fare hikes and the doubling of ride fares, I have had one exasperating incident with the ride.  It didn't take long.  

I was going to Cambridge from Boston (anyone who uses the ride will know which vendor this is) and I used the automated system to find out approximately when my ride would be picking me up.  Hahah, no ride listed, just the one going home.  When I called, I was told that they changed my driver and that's why it was not there and my driver would be there in ten minutes.  Hahah to that.  I waited over 15 minutes and I had to call again, and this time, different dispatcher, I was told that there was no driver for me and that they couldn't find one yet.  I had less than 15 minutes to get from Boston to Cambridge by now.  I was told there was a waiting list for people to get drivers.  At the end of this conversation, it was less than ten minutes to get to Cambridge.  Well, I did call and I did get a driver to come get me in less than ten minutes.  I only got picked up 44 minutes later than my scheduled ride and arrived in Cambridge at my destination a half hour later than my reques
 ted appointment time.   It's not the first time this vendor has told me that they couldn't find a driver for me and I would have to wait a long time.  It's also not my assigned vendor but I was going out of my territory.  

A formal complaint was made and one of the higher echelon of this particular vendor called apologizing profusely.  I commented on this being very bad timing considering the announcement of doubling fare rides.  

Congratulations to the person at Transportation Access who really helped me.  She was really angry that this whole incident even happen and she jumped right in to settle the issue.  I did send an email complimenting her about how she handled this matter.  

Nothing like bad timing for something like this, considering they want to double the fare ride by 100%.  Hmmm!!!  

Annmarie  
*** 
Music is a healing force all living spirits sing.--Joanna Shenandoah



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