[bscb-l] ride stories

[Annmarie Strazzullo]

I was just to angry that this dispatcher tried to deceive me by saying that I wouldn't get anywhere calling OTA.  What a surprise he got.  


Annmarie  
*** 
Music is a healing force all living spirits sing.--Joanna Shenandoah


-----Original Message-----
From: Rick Morin [mailto:rick.morin at comcast.net] 
Sent: Saturday, March 31, 2012 9:21 AM
To: a.strazzullo at yahoo.com; 'Bay state (Massachusetts) discussion list'
Subject: RE: [bscb-l] ride stories

Hi Annmarie,
I am glad that you reported the incident to OTA and that it was acted upon
quickly. 
Rick 


Regards,
 
Rick Morin
rick.morin at comcast.net
781-373-1044

-----Original Message-----
From: bscb-l-bounces at acb.org [mailto:bscb-l-bounces at acb.org] On Behalf Of
Annmarie Strazzullo
Sent: Friday, March 30, 2012 7:04 PM
To: bscb-L at acb.org
Subject: [bscb-l] ride stories

Hi all.  

Since the news about the fare hikes and the doubling of ride fares, I have
had one exasperating incident with the ride.  It didn't take long.  

I was going to Cambridge from Boston (anyone who uses the ride will know
which vendor this is) and I used the automated system to find out
approximately when my ride would be picking me up.  Hahah, no ride listed,
just the one going home.  When I called, I was told that they changed my
driver and that's why it was not there and my driver would be there in ten
minutes.  Hahah to that.  I waited over 15 minutes and I had to call again,
and this time, different dispatcher, I was told that there was no driver for
me and that they couldn't find one yet.  I had less than 15 minutes to get
from Boston to Cambridge by now.  I was told there was a waiting list for
people to get drivers.  At the end of this conversation, it was less than
ten minutes to get to Cambridge.  Well, I did call and I did get a driver to
come get me in less than ten minutes.  I only got picked up 44 minutes later
than my scheduled ride and arrived in Cambridge at my destination a half
hour later than my reques
 ted appointment time.   It's not the first time this vendor has told me
that they couldn't find a driver for me and I would have to wait a long
time.  It's also not my assigned vendor but I was going out of my territory.


A formal complaint was made and one of the higher echelon of this particular
vendor called apologizing profusely.  I commented on this being very bad
timing considering the announcement of doubling fare rides.  

Congratulations to the person at Transportation Access who really helped me.
She was really angry that this whole incident even happen and she jumped
right in to settle the issue.  I did send an email complimenting her about
how she handled this matter.  

Nothing like bad timing for something like this, considering they want to
double the fare ride by 100%.  Hmmm!!!  

Annmarie
***
Music is a healing force all living spirits sing.--Joanna Shenandoah



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