[mountainstate] Fw: [leadership] Job Announcement: Oracle Enterprise Help desk Service Representative in Rockville, MD
dandmbrown at atlanticbb.net
Fri Sep 10 00:46:20 GMT 2010
> Oracle Enterprise Help Desk Service Representative
> National Industries for the Blind is seeking three legally blind,
> experienced, highly-motivated Oracle Enterprise Help Desk service
> representatives to begin work on a contract in Rockville, MD in October
> 2010. Responsibilities will be to provide the following support on the
> • Reviewing customer information via Oracle Financials I-Store,
> I-Receivables, and Applet-Based Oracle Forms
> • Help desk coverage occurs Monday - Friday 7am to 7 pm Eastern Time;
> • Responding to both telephone and email inquiries;
> • Tracking help desk tickets in HP Service Center 6.1
> • Trouble shooting system issues.
> Required skills and experience:
> • Proficiency in Oracle software and help desk experience a must.
> • High School degree or GED equivalent required (Some college preferred)
> • Proficient with basic and advanced functionality of assistive
> technology, specifically JAWS and/or ZoomText
> • Must be able to work in a fast-paced environment with demonstrated
> ability to juggle and prioritize multiple, competing tasks and demands.
> • Must have excellent administrative skills.
> • Must have excellent written and verbal communication skills.
> • Must be willing to learn new methods of supporting end-users.
> • Must be punctual and reliable and can work independently
> • Proficient with data entry
> • Positive attitude with a pleasant and clear phone demeanor
> • Works well with team members and other departments
> If you wish to be considered please send your resume and three
> professional references to Sarah Schraven at sschraven at nib.org. Please be
> prepared to provide proof of legal blindness.
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