[nabs] Fwd: Job Opportunity Louisville Call Center Beneficiary Service Representative

[Claire Stanley]

Can I please be removed from this list serve?
Thank you,
Claire Stanley

On 8/7/11, ACBS President <president.acbstudents at gmail.com> wrote:
> ---------- Forwarded message ----------
> From: Jywanza Maye <jywanzam at bosma.org>
> Date: Fri, Aug 5, 2011 at 3:24 PM
> Subject: Job Opportunity Louisville Call Center Beneficiary Service
> Representative
> To: "president.acbstudents at gmail.com" <president.acbstudents at gmail.com>
>
>
> ** ** ** ** **
>
> Hello Sara, ****
>
> ** **
>
> My name is Jywanza Maye. I work for Bosma Enterprises, which is an agency
> for the blind and visually impaired, located in Indianapolis, IN. Bosma
> Enterprises is seeking people (especially veterans) who are blind or
> visually impaired to work at Humana’s call/contact center in Louisville, KY.
> There are multiple positions available. The positions are full-time with pay
> starting at $15 an hour. ****
>
> ** **
>
> Below is information regarding the job opportunity in ****Louisville**, **
> KY.**** Can you please disseminate the information throughout your network?
> ****
>
> ** **
>
> Thanks, ****
>
> ** **
>
> Jywanza ****
>
> * *
>
> * *
>
> *BOSMA ENTERPRISES*
>
> * *
> *JOB DESCRIPTION* * *
>
> * *
>
> *Position Title:                       *****Louisville** **Call** **Center**
> ** Beneficiary Service Representative ****
>
> ** **
>
> *Status:                                   *Non-exempt****
>
> ** **
>
> *Reports to:                            *****Contact** **Center**** Manager*
> ***
>
> ** **
>
> *Overall Responsibility: *
>
> * *
>
> Effectively answer inbound calls utilizing available resources.  Resolve
> customer service issues in a professional and courteous manner.  Effectively
> communicate information with internal and external customers.  Prioritize
> workload to continuously answer incoming calls and maintain established
> schedules and deadlines.  Utilize information systems for maintenance and
> reporting issues.****
>
> ** **
>
> *Education and Experience*:****
>
> ** **
>
> **·       **High school diploma or GED required.  Four year college degree
> preferred.  (May substitute equivalent education and/or experience for
> degree).  ****
>
> **·       **Two years experience in Customer Service and/or ****Call** **
> Center**** industry required.  ****
>
> **·       **Proficiency with Assistive Technology required.  ****
>
> **·       **Two years technical experience in a managed care environment
> desired.  ****
>
> **·       **1 – 3 years of military, healthcare, or managed care or related
> experience desired.  ****
>
> **·       **U.S. Citizenship required****
>
> ** **
>
> *Required Skills and Abilities:  *
>
> * *
>
> **·       **Excellent interpersonal skills to include active listening and
> the ability to promptly respond to customers’ needs.****
>
> **·       **Ability to communicate effectively and professionally, both
> orally and in writing, to meet the needs of the organization and its
> customers****
>
> **·       **Ability to be proficient in Microsoft applications with speed
> and accuracy.****
>
> **·       **Ability to type a minimum of 35 WPM.****
>
> **·       **Ability to define problems, establish facts and draw valid
> conclusions. ****
>
> **·       **Ability to input customer data into prescribed computer software
> concisely, accurately and in a timely manner.****
>
> **·       **Ability to use an internet interface to input data.****
>
> **·       **Ability to spend extended periods of time seated at a computer
> work station while using a headset, telephone and computer.****
>
> **·       **Ability to interact well in a team environment****
>
> **·       **Ability to proactively problem solve. ****
>
> **·       **Ability to handle confidential files and data with discretion.**
> **
>
> **·       **Ability to be a self-starter capable of being organized and
> multi-tasking with little or no supervision.****
>
> **·       **Ability to be dependable both in attendance and job performance.
> ****
>
> **·       **Ability to work varied hours and rotating shifts as business
> needs dictate.****
>
> ** **
>
> *Job Duties and Responsibilities:*****
>
> * *
>
> The essential functions of the Call Center Beneficiary Service
> Representative position consist primarily of, but are not limited to, the
> following:****
>
> ** **
>
> **·       **Greet callers, establish rapport and project professional tone
> within established service standards.****
>
> **·       **Utilize prescribed software to document customer data and
> follow-up with little or no supervision****
>
> **·       **Provide prompt follow-up, both internally and externally, on
> customer requests.****
>
> **·       **Address customer issues, assuring that contract service levels
> and objectives are met. ****
>
> **·       **Respond to and manage all contract calls using customer-oriented
> etiquette.****
>
> **·       **Maintain proficiency with technology used in the day-to-day
> operation of the ****Call** **Center****. ****
>
> **·       **Maintain strict confidentiality of sensitive customer and
> company information.****
>
> **·       **Effectively manage and adapt to change within the organization
> with a positive attitude.****
>
> **·       **Follow all Bosma policies, process, and procedures.****
>
>    - Contribute to the overall efficiency and effectiveness of the call
>    center by performing other duties as assigned. ****
>
> ** **
>
> If you are interested, please forward your resume with a brief cover letter
> to jywanzam at bosma.org. If you have any questions, I can be reached at either
> jywanzam at bosma.org or at (317) 514 2420 ****
>
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