[Sasi] Phone menus and TTYs, Hearing Loss

[jeffrey]

rick,
where you going?----- Original Message ----- 
From: "Rick Roderick" <rickrod at insightbb.com>
To: "Sasi, (sight and sound impaired) discussion list." <sasi at acb.org>
Sent: Monday, October 19, 2009 7:11 PM
Subject: Re: [Sasi] Phone menus and TTYs, Hearing Loss


> Sometimes,menus are not the problem.  I use a speakerphone, one of the 
> Panasonic cordless variety.  I called the Greyhound Disability Assistance 
> hotline.  I got someone with a very heavy Indian acccent.  I told him 
> several times that I was having trouble understanding him, but we often 
> seemed to talk circles around each other.  The varifier whom I talked to 
> next had as heavy of an accent.  My  daughter had to help me with some of 
> it.  Fortunately, she is going with me.
>
> I then talked to Burlington Trailways who will be helping going the other 
> direction.  The woman  I talked to sounded American, the phone she was 
> using sounded very tinny.  I find that more frustrating than the menus.
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