[Sasi] phones

[Lori Scharff]

Hi Rick, Accents sure make conversations difficult. One way to possibly make 
sound a little better when using a speaker phone is to use the mute button 
if available on the phone. This will reduce Some of the extraneous sounds 
picked up by the speaker phone when you are being spoken to... Regarding the 
tinney sound often call center staff use headsets to reduce stress injury. 
Some of these headsets are rather poor at doing their job of being a 
telephone... The sound you were hearing may have been caused by the 
microphone on the headset of the person you are speaking to. My co-worker 
uses a low quality headset and her voice quality is difficult to understand. 
On the other hand my headset is a professional headset and I have to 
modulate to a lower volume---since my microphone is so sensative...
Take care.
Lor

----- Original Message ----- 
From: "Rick Roderick" <rickrod at insightbb.com>
To: "Sasi, (sight and sound impaired) discussion list." <sasi at acb.org>
Sent: Monday, October 19, 2009 7:11 PM
Subject: Re: [Sasi] Phone menus and TTYs, Hearing Loss


> Sometimes,menus are not the problem.  I use a speakerphone, one of the
> Panasonic cordless variety.  I called the Greyhound Disability Assistance
> hotline.  I got someone with a very heavy Indian acccent.  I told him
> several times that I was having trouble understanding him, but we often
> seemed to talk circles around each other.  The varifier whom I talked to
> next had as heavy of an accent.  My  daughter had to help me with some of
> it.  Fortunately, she is going with me.
>
> I then talked to Burlington Trailways who will be helping going the other
> direction.  The woman  I talked to sounded American, the phone she was 
> using
> sounded very tinny.  I find that more frustrating than the menus.
>
> _______________________________________________
> Sasi mailing list
> Sasi at acb.org
> http://www.acb.org/mailman/listinfo/sasi


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