Vacancy Announcement: Membership Services Coordinator

Position Summary

The American Council of the Blind (ACB) is a national membership organization formed by people who are blind to promote the independence, dignity and advancement of people with blindness and visual impairment. Members are blind, visually impaired or fully sighted people, from all walks of life, and ranging in age from teens to seniors. Issues which receive ACB’s attention include civil rights, education, employment, Social Security benefits, rehabilitation services, guide dog access, pedestrian safety, travel and recreation, expanded public transportation, adaptive technology, braille literacy and more. When appropriate, ACB works in coalition with other disability groups worldwide to create a range of effective programs for people who are visually impaired.

The following position description is for the Membership Services Coordinator in ACB’s Brooklyn Center, Minnesota office. This individual will work forty hours per week and will report to the ACB Executive Director.


Duties and Responsibilities

  1. Develops and implements strategies to attract new and retain existing members, such as annual membership drives.
  2. Collaborates with ACB leadership to establish standardized messaging to communicate the advantages of membership and works with affiliates to ensure consistent implementation of ACB’s messaging.
  3. Advises affiliates on membership activities, collaborates with affiliates to identify opportunities for improvement, and works with affiliates to develop and implement strategies to support membership growth.
  4. Prepares and updates instructional materials regarding the duties of affiliates in relation to ACB membership responsibilities and provides technical assistance to those affiliates as necessary.
  5. Conducts outreach and research to identify enhanced new tools and resources to increase member development, attraction, and retention.
  6. Collaborates with the Marketing and Communications professional to conduct outreach activities with corporate representatives, community leaders, and individuals to increase awareness of ACB’s mission, activities, and membership opportunities.
  7. Collaborates with other members of the ACB team to produce materials such as posters, webpages, and newsletter content to promote, market, or advertise membership opportunities.
  8. Collaborates with the Director of Development on direct mail campaigns.
  9. Collaborates with other members of the ACB team to write speeches, press releases, or other promotional materials to increase awareness of ACB’s causes, missions, and goals to encourage membership growth.
  10. Responds to inquiries about membership and services available to members.
  11. Processes member applications and renewals, resolves problems with membership records, and coordinates maintenance of membership records.
  12. Attends meetings and conferences and prepares and delivers briefings and presentations on ACB membership.
  13. Monitors progress of general and targeted membership growth activities and reports out on membership data to ACB leadership.
  14. Serves as staff liaison to ACB committees, including ACB’s Scholarship Committee and Membership Committee.
  15. Collaborates with Marketing and Communications to prepare and disseminate message relating to the scholarship program (e.g., press releases, social media).
  16. Other duties as assigned by the Executive Director.


Knowledge, Skills, and Abilities

  1. Driven to take initiative with limited guidance.
  2. Familiarity with blindness-related issues.
  3. Knowledge of Braille and familiarity with assistive technologies (e.g., screen readers, magnification, Braille Notetakers) used by people with visual impairments is preferred.
  4. Excellent written and verbal communication skills.
  5. Excellent organizational skills.
  6. Skilled in database development and management.
  7. Customer service oriented.
  8. Ability to manage time effectively, appropriately prioritize tasks, move quickly between tasks, and respond promptly to deadlines.
  9. General skill with computers and applicable software, such as SharePoint, MS Word, and MS Excel.



  • At least two years of related experience.



  • Bachelor’s degree or higher.


How to Apply

Applicants must send a resume and cover letter by e-mail to Applications must be received in the ACB national office by no later than April 5, 2019.


American Council of the Blind (ACB) is committed to a policy of equal employment opportunity, and does not discriminate in the terms, conditions, or privileges of employment on account of race, color, religion, national origin, sex, age, physical or mental disability, sexual orientation, genetic information (including testing and characteristics), veteran status, uniformed service member status, or otherwise as may be prohibited by federal and applicable state law.