ACB Job Connection | American Council of the Blind

Updated 3/6/2023

Welcome to the Job Connection of the American Council of the Blind. Nationwide job announcements received are listed here under a variety of categories. When available, a link is provided which will take you directly to an employer’s web site. Please note that ACB cannot always guarantee that a position will still be open at the time you contact the employer.

To submit a job announcement, send the information to [email protected]. For higher placement in these listings, be sure to include a closing date.

Job announcements will remain posted up to 30 days.

Director, Center for Evidence and Practice Improvement, Rockville, MD
Assistant United States Attorney, Roanoke, VA
Assistant United States Attorney (Cyber), Pittsburgh, PA
Law Student Volunteer, Fall 2023, Little Rock, AR
Assistant United States Attorney (Civil), Tucson, AZ
Trial Attorney, Pittsburgh, PA
Assistant United States Attorney, Albuquerque, NM
Call Center Agent/Customer Care, Remote
Assistant United States Attorney, San Francisco, CA
Assistant United States Attorney, El Paso, TX
Law Student Volunteer-Fall 2023, Chicago, IL
Law Student Volunteer-Fall 2023, Des Moines, IA
Assistant United States Attorney, Tulsa, OK
Assistant United States Attorney, Fairbanks, AK
Customer Service Specialist II, Remote

Director, Center for Evidence and Practice Improvement

Job Location: Rockville, MD

About the Office:

The Agency for Health Research and Quality (AHRQ) seeks to fill the vacant position of Director of the Center for Evidence and Practice Improvement (CEPI). The Center for Evidence and Practice Improvement (CEPI) conducts and supports research on health care delivery and practice improvement across the continuum of care from prevention to chronic care management to end of life care. Specifically, CEPI: 1) synthesizes evidence and translates science for multiple stakeholders; 2) advances decision and communication sciences to facilitate informed treatment and health care decision making by patients and their health care providers; 3) explores how technology can improve clinical decision making and health care quality; 4) catalyzes and promotes sustainability of improvements in clinical practice across health care settings through research, demonstration projects, and partnership development; 5) studies the roles that health professionals, health systems, and organizations play in the provision of health care services; and 6) examines the role of health systems in improving quality and efficiency of health care services.

Job Description:

The incumbent directs a national portfolio of health services, health systems and implementation research focused on: methods of systematic evidence review, methods and measures of clinical decision making and patient engagement, the use technology to improve clinical decision-making and quality, data and methods related to healthcare delivery and systems research, methods, technical support and resource development to improve clinical practice improvement, and how those methods can be applied to primary care. Formulates research objectives and goals to ensure a comprehensive research program and establishes short- and long-range planning activities to define broad research initiatives and priority areas of focus. Uses available Agency resources to achieve research objectives and goals.

Qualifications:

This position requires professional training in clinical medicine, knowledge of health services and implementation research and knowledge of health care policy, and clinical experience in a primary care setting. The incumbent serves as a recognized expert in using evidence to develop clinical policies, health care practices, and improving and decision making with the goal of improving the quality of healthcare delivery. The incumbent must have attained peer recognition as a national or international expert in evidence-based medicine, health services research and practice improvement, which has been demonstrated through professional activities including the publication of articles, teaching, public speaking engagements, conference presentations, and leadership and participation of national committees.

The incumbent must possess extensive professional experience developing and leading research and implementation programs related to evidence-based practice improvement, including experience in primary care settings. The incumbent must also possess demonstrated leadership and management skills, including recruiting and leading professional teams and mentoring scientific staff.

Based upon the unique demands placed upon the Director of CEPI, AHRQ wishes to target possible job candidates who possess the following qualifications:

Professional training in clinical medicine
Peer recognition as a national or international expert in evidence-based medicine, health services research and practice improvement
Extensive professional experience developing and leading research and implementation programs related to evidence-based practice improvement, including in primary care settings
Demonstrated leadership and management skills

Salary:

$148,551 - $228,187 per year

Travel:

25% or less

Application Process:

Apply online at https://www.usajobs.gov/job/704688800.

Application Deadline:

March 13, 2023

Relocation Expenses:

You may qualify for reimbursement of relocation expenses in accordance with agency policy.

Number of Positions Available:

Assistant United States Attorney

Job Location: Roanoke, VA

About the Office:

The mission of the U.S. Attorney’s Office for the Western District of Virginia (“USAO-WDVA”) is to enforce our nation’s laws to ensure fair and impartial administration of justice for all Americans, to provide federal leadership in preventing and reducing crime, and to seek just punishment for those guilty of unlawful behavior. We strive to build a stronger office through in-depth recruitment efforts and maintain our high standards by promoting professional development.

The Western District of Virginia is geographically expansive, covering over 23,000 square miles, and has 52 counties with a total population of over two million people. Currently, over thirty (30) Assistant United States Attorneys (AUSAs) are assigned to one of three offices within the District: Abingdon, Charlottesville, or Roanoke, and handle a wide variety of complex cases.

Additional information may be found at https://www.justice.gov/usao-wdva

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

Job Description:

The USAO-WDVA is seeking applications for an Assistant U.S. Attorney position within the Criminal Division for the Roanoke or Abingdon Office.

An appointment as an AUSA offers a unique and challenging experience for a highly motivated attorney: the opportunity to handle their own caseload in which they investigate and prosecute a wide variety of federal criminal offenses including white-collar crime, national security and civil rights offenses, public corruption, organized crime, violent crime,
narcotics trafficking, human trafficking, child exploitation crimes, and other offenses. An AUSA engaged in this challenging work should expect to spend time developing cases with federal agents and investigators, researching and writing, and preparing for trials, sentencings, and other hearings.

Responsibilities will increase and assignments will become more complex as your training and experience progress.

All initial attorney appointments in the Department of Justice are made on a time-limited (temporary) basis pending favorable adjudication of a background investigation.

Qualifications:

Applicants must possess a J.D. degree, be an active member of the bar (any U.S. jurisdiction), have at least one year of post-J.D. legal or other relevant experience, demonstrate superior oral and written communication skills, possess strong interpersonal skills, exhibit good judgment, and demonstrate the capacity to function with minimal guidance in a highly demanding environment. In addition, all applicants must be United States citizens.

Preferred Qualifications:
A federal clerkship and/or experience litigating in federal court is preferred. Only applicants with strong academic records, superior legal research and writing skills, and sound judgment will be considered.

Please note: the Department of Justice generally prohibits its attorneys from engaging in the compensated outside practice of law, with the exception of law professors. Attorneys in this category are employed to teach law and are not otherwise engaged in the compensated outside practice of law.

Residency Requirements:
Assistant United States Attorneys generally must reside in the district to which he or she is appointed or within 25 miles thereof. See 28 U.S.C. 545 for district-specific information.

Salary:

Assistant United States Attorney’s pay is administratively determined based, in part, on the number of years of professional attorney experience. The range of pay is $69,107 to $183,400 which includes a 16.50% locality adjustment.

Travel:

Travel, both inside and outside the District, may be required depending on the needs of a particular case.

Application Process:

Applicants must provide the following with their application materials: cover letter, resume, writing sample, reference list, proof of good standing with the bar (any U.S. jurisdiction), and copy of law-school transcripts. Please do not mail or submit any application materials to our physical address – only applications using the USAJOBS platform will be considered.
Please ensure you reference Announcement 23-WDVA-AUSA-03 in your cover letter and resume submission as well as your preference for which office (Roanoke, Abingdon, or either office).

Interested applicants should apply using the USAJOBS announcement found at the following link: https://www.usajobs.gov/job/707963600

The complete application package must be submitted by 11:59 p.m. Eastern on March 15, 2023 to receive consideration.

No telephone calls, please.

Applicants should familiarize themselves and comply with the relevant rules of professional conduct regarding any possible conflicts of interest in connection with their applications. In particular, please notify this office if you currently represent clients or adjudicate matters in which this office is involved and/or you have a family member who is representing clients or adjudicating matters in which this office is involved so that we can evaluate any potential conflict of interest or disqualification issue that may need to be addressed under those circumstances.

Application Deadline:

March 15, 2023

Relocation Expenses:

Not authorized

Number of Positions Available:

Currently, applications are being considered for one position to be filled in Roanoke or Abingdon. As needed, additional vacancies may be filled using this announcement.

Assistant United States Attorney (Cyber)

Job Location: Pittsburgh, PA

About the Office:

The United States Attorney’s Office for the Western District of Pennsylvania (USAO-PAW) is an energetic and collegial office of 131 employees and contractors which prosecutes federal offenses, defends the United States Government’s interests, and affirmatively pursues claims on behalf of the government, representing the United States in all criminal prosecution, and civil and appellate litigation in the Western District of Pennsylvania. The Western District of Pennsylvania consists of 25 counties in the western part of the state; with offices in Pittsburgh, Erie and Johnstown. The USAO-PAW strives to provide an inclusive, rewarding work environment for employees of all backgrounds. Additional information about the District can be found on our website at https://www.justice.gov/usao-wdpa.

The United States Attorney’s Office/Executive Office for United States Attorneys is a great place to work. The Department of Justice ranked #16 out of 17 large agencies and EOUSA/USAO ranked #122 out of 420 agency subcomponents in a study, “The Best Places to Work in the Federal Government, 2021 Ratings” published by the Partnership for Public Service.

Our office places a high value on diversity of experiences and perspectives and encourages applications from all qualified individuals from all ethnic and racial backgrounds, veterans, LGBT individuals, and persons with disabilities.

Job Description:

The United States Attorney’s Office in Pittsburgh, Pennsylvania, is seeking an Assistant U.S. Attorney for its Economic/Cyber/National Security Crimes Section within the Office’s Criminal Division. This AUSA will have the responsibility to prosecute offenses involving cyber-enabled criminal conduct, including computer intrusions, ransomware attacks, email spoofing, business-email compromise schemes, trade secret theft, and money laundering activity involving cryptocurrencies. Cybercrime investigations are frequently international in scope and involve developing technology. In addition, this AUSA will be expected to handle investigations covering the Office’s broader array of criminal enforcement, including white-collar crime, national security investigations, and narcotics and firearms prosecutions, among others.

Applicants must demonstrate personal integrity, good judgment, analytical ability, and excellent organizational, interpersonal, and litigation skills. In addition, applicants must be willing to follow rules and directives, and work in a supportive and professional manner with other attorneys, support staff, and client agencies.

All initial attorney positions are filled on a provisional 14-month basis, pending adjudication of the background investigation.

Qualifications:

Applicants must have a J.D. degree, be an active member of the bar (any U.S. jurisdiction), and have at least 3 years post-J.D. legal or other relevant experience.

Salary:

$76,716 to $150,563

Travel:

25% or less

Application Process:

Apply online at https://www.usajobs.gov/.

Application Deadline:

March 17, 2023

Number of Positions Available:

Law Student Volunteer, Fall 2023

Job Location: Little Rock, AR

About the Office:

The United States Attorney’s Offices prosecute federal criminal offenses and represent the interest of the United States in civil cases. The United States Attorney’s Office for the Eastern District of Arkansas is located in Little Rock and covers 41 of the state’s 75 counties. The office’s Criminal Division prosecutes federal crimes including acts of terrorism, public corruption, white-collar crime, organized crime, narcotics trafficking, firearms crimes, internet-related crimes, and many other criminal offenses. The Civil Division defends federal agencies in court, enforces regulatory agency authority, and recovers funds from violators of U.S. statutes and other regulations. More on the district can be found at www.justice.gov/usao-edar.

Job Description:

We are offering externship opportunities for the Fall 2023 semester for law students. Only current law students may apply. Applications will be accepted until March 20, 2023. Selected candidates may be assigned to work in the criminal, civil, or appellate divisions. Our goal is to introduce students to the federal legal system and litigation. Volunteers will perform various tasks in the office but will also be able to view court proceedings during their time in the office. Volunteers within the Criminal Division may work on a wide variety of practice areas, including narcotics, public corruption, healthcare fraud, cybercrimes, terrorism, and other federal crimes. Within the Civil Division, students may work in a wide variety of defensive and affirmative litigation, including employment discrimination, medical malpractice, general torts, constitutional torts, immigration, prisoner litigation, commercial, financial, and civil fraud. In our Appellate Division, students may assist with appellate briefs.

Qualifications:

To be eligible for an externship, ALL of the following requirements must be met:

Law Student Status:

Acceptance of applications for this announcement will be limited to first-year (second semester), second-year, and third-year law students. Law school graduates are not eligible for law student volunteer positions. An eligible student is an individual who is enrolled in an ABA-accredited law school pursuing a Juris Doctor Degree and is taking at least half-time academic course load in an accredited university.

Citizenship:

Must be a United States citizen.

Background Investigation:

You must successfully complete a background investigation to determine your suitability for federal employment. Prior criminal arrests and/or convictions, illegal drug or alcohol use, and tax issues could disqualify the student. Fingerprint and credit checks will be processed to verify employment eligibility.

Salary:

Student Volunteer (uncompensated). If desired, the District will work with law schools that offer academic credit for students.

Travel:

None

Application Process:

Application Deadline:

Interested persons should send a cover letter, legal writing sample, law school transcript, and detailed resume with references to:

[email protected]

Electronically submitted applications must be received by 11:59 p.m. Central time on March 20, 2023.

Relocation Expenses:

Not authorized

Number of Positions Available:

Assistant United States Attorney (Civil)

Job Location: Tucson, AZ

About the Office:

The United States Attorney’s Office for the District of Arizona (USAO-AZ) is an energetic and collegial office which prosecutes federal offenses, defends the United States Government’s interests and affirmatively pursues claims on behalf of the government, representing the United States in all criminal prosecution, and civil and appellate litigation in the District of Arizona. Our mission is to provide federal leadership in preventing and controlling crime, seek just punishment for those guilty of unlawful behavior, and to administer and enforce the nation’s laws to ensure fair and impartial administration of justice for all Arizonans. The District of Arizona has two large offices, in Phoenix and Tucson respectively, and smaller offices in Flagstaff and Yuma. The District is home to 22 Native American tribal communities whose native lands comprise 25% of the state. The USAO-AZ strives to provide an inclusive, flexible, and rewarding work environment for employees of all backgrounds, while maintaining the high standards of the office. Our office places a high value on diversity of experiences and perspectives and, except where otherwise provided by law, does not discriminate based on color, race, religion, national origin, politics, marital status, disability, age, sex, sexual orientation, gender identity, status as a parent, membership or non-membership in an employee organization, or personal favoritism.

Job Description:

https://www.usajobs.gov/GetJob/ViewDetails/709881100

The United States Attorney’s Office (USAO), District of Arizona is seeking an attorney experienced in civil litigation to serve as an Assistant United States Attorney (AUSA) in the Civil Division of its Tucson, Arizona office. The USAO serves as the Government’s law firm for all aspects of federal litigation, including defending the U.S. Government’s interests in civil cases.

The work of the Civil Division mirrors the varied activities of the federal government and offers a challenging and diverse caseload. Civil Division AUSAs handle a broad range of cases involving significant and complex matters at both the trial and appellate levels. The primary responsibility of the attorney selected for this position will be defensive litigation in federal district courts and federal appellate courts. The selected AUSA will represent the U.S. Government and its agencies/components and employees in defensive matters, including: personal injury, medical malpractice, wrongful death and other tort actions; employment discrimination actions; prisoner litigation; and constitutional challenges to governmental policies, activities and decisions. Day-to-day responsibilities include working with client agencies to gather information, engaging in motions practice, preparing and answering discovery requests, defending and taking depositions, retaining and working with experts, negotiating settlements, trying cases, and briefing and arguing appeals.

Given the breadth of the Civil Division’s work, flexibility and a willingness to learn new subject areas are mandatory traits for any applicant.

Responsibilities will increase and assignments will become more complex as your training and experience progress.

Qualifications:

Applicants must possess a J.D. degree and be an active member of the bar (any jurisdiction); be able to work well with client agencies and the public; possess superior oral and written advocacy skills; have strong character and interpersonal skills; have good judgment; and have demonstrated the capacity to function, with minimal guidance, in a highly demanding environment.

The USAO seeks a diverse complement of lawyers with a wide range of skills and experience. Hiring preferences include a strong academic record, litigation experience, outstanding organizational skills, superior legal writing and research ability, demonstrated analytical ability, excellent communication abilities, good judgment, the ability to work in a supportive and professional manner with the other attorneys, support, staff, and stakeholders, and a commitment to professionalism, ethics, civility, and public service.

Required Qualifications:
Applicants must possess a J.D. degree, be an active member of the bar (any U.S. jurisdiction), and have at least 1* year of experience as a licensed attorney (or post law school graduation judicial clerkships) preparing for, participating in, and/or reviewing formal hearings or trials involving litigation at the federal, state, or local court level.

United States citizenship is required.

Security Requirements:

Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. In addition, continued employment is subject to a favorable adjudication of a background investigation.

Residency Requirements:

Assistant United States Attorneys generally must reside in the district to which he or she is appointed or within 25 miles thereof. See 28 U.S.C. 545 for district-specific information.

Selective Service:

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.

You must meet all qualification requirements upon the closing date of this announcement.

Salary:

$70,234 to $164,793 per year

Travel:

Occasional

Application Process:

https://www.usajobs.gov/GetJob/ViewDetails/709881100

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 p.m. Eastern on March 22, 2023 to receive consideration.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click the Submit My Answers button to submit your application package. (It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date.)

3. You will have to upload a Legal Writing Sample and an Arizona Application Form https://www.justice.gov/usao-az/page/file/1003756/download You will need to attach these documents under “Other.” They are required documents. Limit the writing sample to 15 pages or less.

4. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

You are encouraged to apply online. Applying online will allow you to review and track the status of your application. However, should you not be able to apply online, please contact District of Arizona, who can be reached at (602) 514-7603 or [email protected], prior to the closing date of this announcement to request an alternate method of applying.

Application Deadline:

March 22, 2023

Relocation Expenses:

Not authorized

Number of Positions Available:

Trial Attorney

Job Location: Pittsburgh, PA

About the Office:

The United States Trustee Program (USTP) is a litigating component of the Department of Justice whose mission is to promote the integrity and efficiency of the bankruptcy system for the benefit of all stakeholders ― debtors, creditors, and the public. As a national program with 21 regions consisting of 90 field offices, the USTP has broad administrative, regulatory, and enforcement authorities in bankruptcy cases, including Chapters 7 and 13 consumer cases, family farmer Chapter 12 cases, small business reorganizations, and complex Chapter 11 corporate reorganizations. The USTP is the only participant in the bankruptcy process uniquely positioned to address multi-jurisdictional misconduct or other issues of national scope that give rise to systemic fraud and abuse, while also effectively combatting local matters affecting the integrity of the bankruptcy system.

We invite you to visit the USTP’s Web site at https://www.justice.gov/ust, the Region 3 website, and the City of Pittsburgh website for more information.

USTP offers a flexible telework policy, including two routine telework days per week.

Job Description:

The Program is seeking an attorney experienced in litigation practice and bankruptcy law to oversee bankruptcy cases filed in the federal judicial districts covered by the region and/or field office, litigate enforcement matters on behalf of the Program, oversee private trustees, handle appellate matters, and refer criminal conduct identified in connection with bankruptcy case oversight. The Program seeks to hire and cultivate talented trial attorneys and provides them with frequent and meaningful court experience on a variety of issues arising in bankruptcy cases.

As a Trial Attorney in a field office, the typical duties include the following:

Oversee the administration of bankruptcy cases filed in the judicial districts served by the region and the field office;
Litigate issues arising in Chapter 11 proceedings, including those involving corporate governance, and issues arising in employment applications, fee applications, disclosure statements, and plan confirmation matters;
Litigate civil enforcement matters arising in consumer bankruptcy cases, including discharge objections, dismissal proceedings involving debtors’ ability to repay creditors, attorney misconduct matters, and non-attorney document preparation servicer misconduct;
Assist with appellate matters arising in the region and district;
Advise and partner with the Executive Office and the United States Trustee on policy questions and legal issues of national importance arising in cases to enhance the Program’s mission locally, and help develop and implement policies and strategies designed to faithfully execute a uniform application of bankruptcy law;
Supervise private trustees in the region who administer bankruptcy cases filed under Chapters 7, 13, and 12 of the Bankruptcy Code;
Work with a staff of bankruptcy auditors, paralegals, and support staff in the region;
Work with the Program’s federal and state law enforcement partners to report criminal activity identified through bankruptcy case oversight;
Provide outreach to interested constituents, and those involved in the bankruptcy system, such as the bankruptcy court, the bar, and other federal and state agencies; and
Work on other national projects and priorities, as assigned.

Qualifications:

Required Qualifications:

Applicants must demonstrate excellent academic and professional credentials; superior oral and written communication skills; outstanding legal research, analytical, and legal reasoning skills; outstanding judgment; and, the ability to function with minimal guidance in a demanding legal environment. Further, an applicant must have a J.D. degree from an accredited law school; be an active member of the bar (any U.S. jurisdiction) in good standing; and, have at least four years post-J.D. professional legal or other relevant experience advocating on behalf of clients, interpreting, or applying provisions of the United States Bankruptcy Code, the Federal Rules of Bankruptcy Procedure, and related laws, rules, and regulations that arise in bankruptcy cases.

Preferred Qualifications:

In addition to the required qualifications listed above, the ideal candidate will have:

A demonstrated record of analyzing complex legal problems, interpreting statutory, rule, and regulatory provisions developing litigation strategies, and superior trial practice skills;
A demonstrated record of litigating complex matters including experience taking depositions, examining witnesses under oath, and propounding formal written discovery;
Outstanding organizational skills and the ability to address a broad array of issues arising in a large volume of cases;
The ability to accurately and precisely articulate the critical issues in a wide variety of cases and projects;
The ability to set, manage, and balance diverse, evolving, and challenging projects and priorities;
Demonstrated initiative and creativity;
Strong interpersonal communication skills;
Strong information technology skills, including using data bases and IT systems to manage and track work;
Experience working with or for federal agencies;
Experience in bankruptcy, especially complex Chapter 11 proceedings; and
A commitment to the highest ethical and professional standards.

Salary:

Position is on the GS pay scale, full-time and permanent, FPL of GS-15, and possible current annual salary ranges are: GS-14 ($120,259 - $156,334) or GS-15 ($141,456 - $183,500). Years and type of experience will determine the appropriate grade level.

Travel:

Periodic travel is required throughout the district, the region, and the country, depending on work assignments and for training.

Application Process:

This vacancy announcement is open to all U.S. citizens.

To apply, interested candidates must submit as one PDF document:

A cover letter that highlights the applicant’s interest in the position and addresses in detail how all qualifications are met;
A current resume that details months and years of education and employment, and states the month and year of earliest bar admission;
A short writing sample, or part of a longer writing sample (not to exceed ten pages), which should be exclusively or primarily the applicant’s work and should include legal analysis;
DD Form 214, Certificate of Release or Discharge from Active Duty (Member 4 copy) (if applicable);
CTAP/ICTAP documentation (if applicable); and
Schedule (A) documentation, (if applicable).

Email the document to: [email protected] with the subject line Trial Attorney-Pittsburgh-02-2023.

Application Deadline:

March 24, 2023

Relocation Expenses:

Relocation expenses may be authorized to current USTP employees only, based on USTP policy.

Number of Positions Available:

Assistant United States Attorney

Job Location: Albuquerque, NM

About the Office:

The United States Attorney’s Office, District of New Mexico, is hiring Assistant United States Attorneys for the Civil Division. Civil AUSAs enforce federal civil rights, environmental statutes, combat fraud in the government, and defend agencies and employees of the federal government in civil litigation.

For more information about the District of New Mexico, please visit our website: https://www.justice.gov/usao-nm.

Job Description:

The Attorney selected will serve in the Civil Division of the United States Attorney’s Office in Albuquerque, New Mexico. Assistant United States Attorneys in the Civil Division are responsible for representing the federal government and its agencies and employees in civil litigation in the District of New Mexico. They are also responsible for providing support to client agencies by providing candid and professional assessments of litigation risks. Civil AUSAs are expected to manage civil cases at all stages of litigation through appeal. Civil AUSAs are expected to work independently and make strategic litigation decisions, take depositions, prepare and answer discovery, negotiate fair and just settlements, engage in motions practice, try cases, draft appellate briefs, and argue cases before appellate court judges.

As public servants, Assistant United States Attorneys must work to earn the trust of, and inspire confidence in, the public we serve. It is our mission to treat everyone with fairness, dignity, and compassion, while providing the highest level of legal service to the American people and to be a responsible steward of the taxpayers’ dollars. The Civil Division seeks to be a force for that which is right, uphold the rule of law, and make fairness, equality, and impartiality the hallmarks of its work.

Responsibilities will increase and assignments will become more complex as training and experience progress.

Security Requirements:

Initial appointment is conditioned upon a satisfactory preemployment adjudication. This includes fingerprint, credit and tax checks, and drug testing. In addition, continued employment is subject to a favorable adjudication of a background investigation.

Residency Requirements:

Assistant United States Attorneys must reside in the district to which he or she is appointed or within 25 miles thereof. See 28 U.S.C. 545 for district-specific information.

Selective Service:

Required Qualifications:
Applicants must possess a J.D. degree, be an active member of the bar (any U.S. jurisdiction), and have at least one (1) year post-J.D. legal experience.

United States citizenship is required.

Preferred Qualifications:
Applicants must be able to independently plan and manage all aspects of their assigned cases.

The United States Attorney’s Office will be looking for the following characteristics and skills:

A quick analytical ability.
The facility to identify and articulate critical issues.
Superior communication skills, both orally and in writing.
Strong research skills.
Strong interpersonal skills.
Sound judgment.
The ability to work with other attorneys, support staff and client agencies, in a supportive and professional manner.
Ability to work effectively with minimal guidance, in a highly demanding office and courtroom environment.

Civil AUSAs do their own legal research and writing and must be substantially self-sufficient in preparing day to day correspondence and pleadings. Applicants must also possess computer literacy skills to include experience with automated research, electronic court filing, electronic e-mail and word processing systems.

You must meet all qualification requirements upon the closing date of this announcement.

Salary:

Assistant United States Attorney’s pay is administratively determined based, in part, on the number of years of professional attorney experience. The range of basic pay is $69,107 to $163,721 which includes 17.63% locality pay.

Travel:

Occasional

Application Process:

Please apply via this link:

https://www.usajobs.gov/GetJob/ViewDetails/706396500 

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 p.m. Eastern time on March 27^th to receive consideration.

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

You must provide a complete Application Package which includes:

Required - Your responses to the Online Occupational Questionnaire (This is completed automatically during the apply online process).
Required - Your resume showing relevant experience and dates of employment (include day/month/year). (cover letter optional).
Required, if applicable - To get Veterans’ Preference, you must indicate your preference in response to the appropriate question in your assessment questionnaire and you must submit the appropriate supporting documentation. See the “How you will be Evaluated” section for details regarding what is appropriate Veterans’ Preference documentation. It is also recommended that you include veterans’ preference information in your cover letter or resume.

Application Deadline:

March 27, 2023

Relocation Expenses:

Not authorized

Number of Positions Available:

Call Center Agent/Customer Care

Job Location: Remote

Job Description:

Providing first class customer service. Ensure that all necessary data is completed properly, accurately, and thoroughly. Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.

Essential Job Requirements:

Answer the telephone in a courteous and professional manner responding to calls, emails, etc. using customer-oriented etiquette.
Identify customer’s needs, clarify information, research every issue and provide solutions.
Handle and resolve customer questions and issues. Escalate to next level if needed.
Maintain and record proper and accurate documentation of all activities.
Maintain monthly performance expectations such as: Average Calls Answered, Average Talk Time, Customer Satisfaction scores; and any other phone metric requirements.
Adhere to company and department policies.
Minimize call avoidance, disconnects, not ready and away from desk statuses.
Maintain customer confidentiality at all times in accordance with regulations.
Treat customers and staff with courtesy, sensitivity and respect.
Arrive to work on time, including from breaks, and be ready to work your schedule.
Adhere to dress code and maintain a professional and hygienic appearance.
Attend required meetings and participate on committees as requested.
Perform other duties as assigned.

Qualifications:

Ability to maintain an atmosphere conducive to customer friendly relations by providing memorable, courteous, friendly and prompt customer service.
Bilingual (English/Spanish) communications skills helpful.
Ability to show courtesy/respect to all customers.
Ability to be a team player.
Ability to multi-task in a fast-paced environment.
Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers.
Ability to type 35 words per minute (WPM) and have some knowledge of Microsoft applications.

Requirements:

Must pass Level II background check.
Ability to work flexible hours as needed.
Attend four to six weeks of training.

Education:

High school diploma or equivalent required. Some business classes, vocational/technical training preferred.

Experience:

Previous experience in a call center environment preferred.

Application Process:

Email resume to [email protected].

Application Deadline:

March 31, 2023

Number of Positions Available:

Assistant United States Attorney

Job Location: San Francisco, CA

About the Office:

The Northern District of California is one of the largest U.S. Attorney’s Offices in the country with 138 attorneys located in the three-staffed offices: San Francisco, Oakland, and San Jose. The Northern District of California stretches from Del Norte County in the north to Monterey County in the south. The District contains three major metropolitan areas in San Francisco, Oakland and San Jose; an expanse of suburban and rural area; and more than 300 public companies centered on Silicon Valley. Nearly 9 million people live, work, and raise their families in the Northern District of California.

In an effort to help protect these individuals, the United States Attorney’s Office prosecutes violations of federal law and represents the federal government in virtually all litigation involving the United States in the District. The attorneys who work in the office prosecute federal criminal and civil violations on behalf of the United States, defend the United States in civil lawsuits, and litigate actions to collect judgments and restitution on behalf of victims and taxpayers.

Job Description:

As an Assistant U.S. Attorney in the Criminal Division, attorneys will be responsible for prosecuting federal crimes, including offenses involving drug trafficking and smuggling; child exploitation; gang activity and violence; illegal immigration; national security and border security; elder abuse; cybercrime; theft of intellectual property; and financial crimes, complex fraud and/or corruption in government, health care, banking, securities, corporate activities, federal procurement, bankruptcies, and federal taxation. They will also work with law enforcement agencies to investigate such crimes, research and brief legal issues, and represent the United States in hearings, trials, and appeals.

Day-to-day responsibilities include working with law enforcement agencies and others to investigate allegations of criminal conduct, researching legal issues, drafting motions or motion responses, drafting search warrants, appearing before grand juries and in Court, and other litigation related duties.

Responsibilities will increase and assignments will become more complex as an attorney’s training and experience progress.

Applications are considered on a rolling basis, so kindly submit your materials as soon as possible.

There are offices in San Francisco; Oakland; and San Jose, California. Therefore, please state your location preference on your cover letter (San Francisco, Oakland, San Jose).

Qualifications:

Required Qualifications:

Applicants must possess a J.D. degree, be an active member in good standing of the bar (in any U.S. jurisdiction), and have at least three (3) years of experience as a licensed attorney (or post-law school graduation judicial clerkships) preparing for, participating in, and/or reviewing formal hearings or trials involving litigation at the federal, state, or local court level.

If you currently represent an opposing party in litigation with the U.S. Department of Justice (DOJ), please refer to Rule 3-310 of the California Rules of Professional Conduct: If you currently represent an opposing party in litigation with the DOJ or represent a client under investigation by the United States, please refer to Rule 1-7 of the California Rules of Professional Conduct and/or the relevant conflict of interest Rules of Professional Conduct in the jurisdiction in which you are licensed to practice. The U.S. Attorney’s Office considers California Rule 1-7 to be implicated when an attorney licensed in California applies for a position with the U.S. Attorney’s office while also representing a client in litigation opposing the U.S. or knowingly under investigation by the U.S.

If you are a current employee of the DOJ who is under a term of commitment to another office, please include this information in your cover letter along with a statement of whether you have discussed your application with your current employer.

United States citizenship is required.

Preferred Qualifications:
Hiring preferences include strong academics, outstanding organizational skills, superior legal writing and research ability, demonstrated analytical ability, good judgment and courtroom skills, and a commitment to professionalism, ethics, civility and public service.

Security Requirements:

Selective Service:

Residency Requirements:

Assistant United States Attorneys generally must reside in the district to which they are appointed or within 25 miles thereof. See 28 U.S.C. §545 for district-specific information.

The Residency Requirements ensure an adequate background investigation can be completed. It applies to all DOJ applicants, both U.S. citizens and non-U.S. citizens, whose job location is within the U.S. In addition, for a total of three years (not necessarily consecutive years) of the five years immediately prior to applying for a position, the applicant must have: 1) resided in the U.S.; 2) worked for the U.S. overseas in a federal or military capacity; or, 3) been a dependent of a federal or military employee serving overseas.

You must meet all qualification requirements upon the submission date of your application.

Salary:

Assistant United States Attorney’s pay is administratively determined based, in part, on the number of years of professional attorney experience. The range of basic pay is $91,873 to $183,400, which includes 44.15% locality pay.

Travel:

Occasional

Application Process:

Please use this direct link to apply: https://www.usajobs.gov/GetJob/ViewDetails/664616000

Application Deadline:

March 31, 2023

Relocation Expenses:

Not authorized

Number of Positions Available:

Assistant United States Attorney

Job Location: El Paso, TX

About the Office:

If you are looking for an exciting and challenging career, this is the position for you! With a diverse and talented workforce of over 100,000 men and women, Justice leads the nation in ensuring the protection of all Americans while preserving their constitutional freedoms. You can be part of a dedicated team helping to enforce federal criminal and civil laws that protect life, liberty, and the property of citizens.

Our mission is to enforce the law and defend the interests of the United States, provide federal leadership in preventing and controlling crime, seek just punishment for those guilty of unlawful behavior, and to administer and enforce the nation’s laws to ensure fair and impartial administration of justice for all Americans. We strive to build a stronger office through recruitment efforts and maintain the high standards of the office by promoting professional development. We seek to build a legacy of excellence.

In all matters, it is our mission to represent the people of the United States in a manner that will instill confidence in the fairness and integrity of our office and the judicial system, and to conduct our work with the highest integrity. We strive to perform our mission in the most efficient and effective manner.

The Western District of Texas is a large complex district which includes 68 counties and approximately 93,000 square miles. Offices are located in San Antonio, Austin, El Paso, Del Rio, Midland, Waco, and Alpine/Pecos.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americas, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and prospectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

Job Description:

Assistant United States Attorneys (AUSAs) in the Civil Division are responsible for representing the federal government and its agencies and employees in civil litigation in the District. Two primary areas of practice are tort cases, including medical malpractice and a variety of personal injury cases, and Title VII cases alleging discrimination in hiring and employment practices by agencies of the United States. Other areas of practice include civil rights, immigration, bankruptcy, debts owed the United States or its agencies, breach of contract, judicial review of administrative findings, and injunctive proceedings. AUSAs in the Civil Division are active at both the trial and appellate levels, taking depositions, preparing and answering interrogatories, negotiating for settlement, engaging in motions practice, trying cases, and writing and arguing appeals.

Responsibilities will increase and assignments will become more complex as your training and experience progress.

Qualifications:

Required Qualifications:
Applicants must possess a J.D. degree, be an active member of the bar (any U.S. jurisdiction), and have at least 1* year post-J.D. legal or other relevant experience.

United States citizenship is required.

You must meet all qualification requirements upon the closing date of this announcement.

Salary:

Travel:

Occasional

Application Process:

Applications must be submitted online through the following link: https://www.usajobs.gov/GetJob/ViewDetails/706316800

Application Deadline:

April 14, 2023

Relocation Expenses:

Not authorized

Number of Positions Available:

Law Student Volunteer, Fall 2023

Job Location: Chicago, IL

About the Office:

The USAO for the Northern District of Illinois is responsible for prosecuting all federal crimes within the district. The office also represents the United States and its departments and agencies in civil proceedings filed in federal court and in the Seventh Circuit. The primary goals of the Law Student Intern Program are to provide law students with the greatest possible exposure to and participation in federal trial and appellate practice and to obtain excellent legal talent to assist the office in handling its multitude of cases.

Job Description:

The work of the law student interns includes assisting in all aspects of trial preparation, legal research, writing memoranda of law, drafting pleadings and appellate briefs, assisting in preparation and taking of depositions, assisting in pretrial conferences and trials of civil and criminal cases.

Law student interns are required to work 16 hours per week for 12 weeks.

Qualifications:

Students must be second-year or third-year law students by the beginning of the fall term. Applicants must be U.S. citizens.

Residency Requirement:

For a total of three years (not necessarily consecutive years) of the past five years immediately prior to applying for a position, the applicant must have: 1) resided in the United States; 2) worked for the U.S. overseas in a federal or military capacity, or 3) been a dependent of a federal or military employee serving overseas. The Residency Requirement ensures an adequate background investigation can be completed.

Due to the sensitive nature of the work performed by the office, all offers to candidates are conditioned upon the successful completion of a required background investigation. Interns are not permitted to work in a legal capacity — private or public — during the internship.

Salary:

This internship is not compensated. No matching contributions available. Work-study or academic credit may be available through a student’s law school. Students must make arrangements through their law school.

Travel:

None

Application Process:

Resume, personal statement reflecting your background and your interest in participating in this program, legal writing sample, three letters of recommendation (preferably legal), and law school transcript (unofficial is acceptable).

Recommendation letters may be included by the student with the application materials. If the recommendation letters are being sent separately, students should note that on their applications.

All application packages must be submitted to the following email address no later than 5 p.m. Central time Friday, April 21, 2023:

[email protected]

District Contact:
Monica LeKostaj, Administrative Assistant for the Law Student Intern Program
Telephone: (312) 353-1091
Email: [email protected] (for questions only)

Web site: https://www.justice.gov/usao-ndil/employment/law-student-intern

Application Deadline:

April 21, 2023

Relocation Expenses:

Not authorized

Number of Positions Available:

Law Student Volunteer, Fall 2023

Job Location: Des Moines, IA

About the Office:

The U.S. Attorney’s Office for the Southern District of Iowa contains a Civil and Criminal Division. The Criminal Division prosecutes violations of federal criminal law — types of cases include, but are not limited to: mail, wire, tax and securities fraud; environmental crimes; firearm crimes; bank robbery; drug crimes; Internet predators; etc. The Civil Division attorneys act as defense counsel for government agencies and employees. Types of civil cases handled include, but are not limited to: discrimination (race, sex, age, disability, religion); bankruptcy; immigration; Federal Tort Claims Act; etc. Civil Division attorneys also act as plaintiff’s counsel in areas, which include, but are not limited to: Medicaid and Medicare fraud; the False Claims Act; and any other cases in which the United States has been injured financially or where injunctive relief is needed.

Office Website: http://www.justice.gov/usao-sdia

Job Description:

Assignments include, but are not limited to, assisting attorneys with legal research; writing pleadings; trial preparation; and drafting responsive motions, dispositive motions, memoranda of law, and appellate briefs. The law student volunteers will become familiar with the Federal Rules of Civil and Criminal Procedure, the Federal Rules of Evidence, the local rules of practice for the United States District Court, and the local and Federal Rules of Appellate Procedure. In addition, they may attend witness interviews, meetings with investigative agents, and accompany the attorneys to observe court proceedings in cases on which they have worked or in cases of general interest in the office. Law students who qualify to practice under the district court’s student practice rules may also be assigned to handle motion hearings. Our goal is to introduce law students to the federal legal system and to help them develop their practical legal skills.

Qualifications:

Law Students with strong legal research, analysis, and writing skills. U.S. citizenship required. Ability to volunteer 16-40 hours a week is required.

Due to the sensitive nature of the work performed by the office, candidates invited to interview will be expected to consent to a credit check. All offers to candidates are conditioned upon the successful completion of a required background check which requires disclosure of any drug use, law enforcement and employment records, and financial credit information.

Salary:

Uncompensated

Travel:

None

Application Process:

E-mailed applications are preferred and may be sent to [email protected].

In your cover letter, please state location preference. Please also state whether you are interested in a position in the Criminal Division, the Civil Division, or both.

Attached to each e-mail should be a single PDF file consisting of: (1) cover letter (including availability and desired office location, i.e., Des Moines, Davenport or Council Bluffs); (2) resume; (3) law school transcript; and (4) a legal writing sample (no more than 10 pages)

Applications may also be mailed to:
U.S. Attorney’s Office
Southern District of Iowa
110 East Court Ave
Des Moines, IA 50309

Point of Contact:
David Harris (Human Resources Specialist)
Email: [email protected]

Fax: (515) 473-9298

Application Deadline:

May 1, 2023

Relocation Expenses:

Not authorized

Number of Positions Available:

Up to five student volunteer opportunities may be available for Fall 2023. Three students may be selected in the Des Moines office, one student in the Davenport branch office, and one student in the Council Bluffs branch office.

Assistant United States Attorney

Job Location: Tulsa, OK

About the Office:

If you are looking for an exciting and challenging career, this is the position for you! With a diverse and talented workforce of over 100,000 people, the mission of the Department of Justice is to uphold the rule of law, keep our country safe, and protect civil rights. You will be part of a dedicated team helping to enforce federal criminal and civil laws that protect life, liberty and the property of citizens.

The Criminal Division’s current staff of 46 Assistant United States Attorneys and 25 support personnel investigate and prosecute all federal crimes in our jurisdiction. The United States Attorney’s Office for the Northern District of Oklahoma seeks an experienced attorney to serve as an Assistant United States Attorney in the Criminal Division.

Our office places a high value on diversity of experiences and perspectives and encourages applications from individuals from all ethnic and racial backgrounds, veterans, LGBTQ+ individuals, and persons with disabilities.

Job Description:

Assistant United States Attorneys (AUSAs) located in the Criminal Division of the Northern District of Oklahoma will be responsible for prosecuting a variety of violations of federal laws such as immigration, drugs, firearms, public corruption, and white-collar crime. This position is part of the Criminal Division.

Qualifications:

Applicants must possess a J.D. degree, be an active member of the bar (any U.S. jurisdiction), and have at least 3 years post-J.D. legal or other relevant experience.

United States citizenship is required.

Preferred Qualifications:
The ideal candidate will have a demonstrated capacity to function, with minimal guidance, in a highly demanding environment. Successful applicants must exhibit superior research and writing skills, including spotting issues, developing arguments, and presenting rebuttal points. Applicants must be comfortable processing, utilizing and comprehending large electronically stored discovery records. Successful applicants must demonstrate an ability to make critical decisions to successfully position the United States for an optimum outcome in litigation. Applicants should exhibit strong interpersonal skills, including the ability to work in a supportive and professional matter with the court, opposing counsel and client agencies. Applicants must have a well-developed attention to detail and accuracy in order to present issues, arguments, and evidence with a high degree of professionalism.

Successful candidates should also possess computer literacy skills to include experience in automated research, electronic court filing, electronic e-mail, and word processing systems and software.

You must meet all qualification requirements upon the closing date of this announcement.

Applications received by March 15, 2023 will receive first consideration. Applications will then be reviewed on a rolling basis. (The filling of this position is subject to availability of funds).

As needed, additional positions may be filled using this announcement.

Salary:

$69,107 to $180,756, which includes locality pay.

Travel:

Occasional travel: In the district, the state of Oklahoma, and throughout the nation is likely to be necessary. Travel requirements typically entail no more than 1-5 days per month.

Application Process:

Applications for this position must be submitted through USAJobs at the following link: https://www.usajobs.gov/GetJob/ViewDetails/709999600

Application Deadline:

May 1, 2023

Relocation Expenses:

Not authorized

Number of Positions Available:

Few

Assistant United States Attorney

Job Location: Fairbanks, AK

About the Office:

The United States Attorney’s Office for the District of Alaska serves the State of Alaska through its main office in Anchorage and two branch offices located in Fairbanks and Juneau. There are 35 Assistant United States Attorneys who prosecute federal crimes and defend and pursue the interests of the United States in civil cases. All but four of the District’s 58 employees are currently assigned to the Anchorage office. This employment opportunity is in the Fairbanks Branch Office.

Fairbanks, the second largest Alaskan city, is an historical city, yet one that remains vibrant today. The Fairbanks branch office is part of a tight-knit, experienced, and dedicated law enforcement community.

Our office places a high value on diversity of experiences and perspectives and encourages applications from all qualified men and women from all ethnic and racial backgrounds, veterans, LGBT individuals, and persons with disabilities.

Job Description:

The United States Attorney’s Office for the District of Alaska is seeking applications from experienced attorneys who have superb research and writing skills as well as a criminal law background to fill one Assistant United States Attorney (AUSA) vacancy in the Criminal Division. Additional vacancies may be filled using this announcement.

The successful candidate primarily will be responsible for handling the investigation and prosecution of federal crimes. This will include prosecuting cases such as firearms offenses, drug crimes, child exploitation and other violent crimes, fraud, embezzlement and other white-collar crimes. In addition, the candidate may also be called upon to assist in the prosecution of a wide variety of other criminal cases as needed to address the district’s priorities. Assistant United States Attorneys work their cases from inception through appeal, and thus, in addition to district court work, the successful candidate will be responsible for drafting appellate briefs and presenting oral arguments.

The successful candidate must have the legal acumen and experience to successfully prosecute a complex white-collar, organized crime, or drug trafficking organization case, or is capable of prosecuting such a case if given the appropriate training and experience. The candidate must also have a prosecutor’s professional temperament and judgment. They must have the desire to do justice, meaning to vigorously use the power of our office to protect the public, but also to protect the rights of defendants based on strong ethical beliefs. Finally, the successful candidate must be an inspiring colleague and leader, or is capable of being such a colleague and leader as they develop. Such leadership can be overt, but can also be exercised by example in day-to-day work. An essential part of being this type of colleague is being a dedicated team player; someone who believes in effective teamwork.

Qualifications:

Required qualifications:

Applicants must have excellent academic credentials, a J.D. degree, an active membership in good standing of the bar of any jurisdiction, three (3) years post-J.D. experience, superior analytical abilities and oral communications skills, excellent research and writing skills, good judgment and strong character. Mentoring and training will be provided.

United States citizenship is required.

Salary:

Assistant U.S. Attorney pay is based upon the number of years of experience, ranging from basic pay $83,695 to $183,400, which includes locality pay. In addition, there is a non-taxable cost-of-living allowance where authorized.

Travel:

Some travel is required.

Application Process:

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 p.m. Eastern on May 14, 2023 through USAJobs at https://www.usajobs.gov/job/706676900. Packages should contain a resume, cover letter, and a list of references.

2. Click the Submit My Answers button to submit your application package. (It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date.)

3. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

You are encouraged to apply online. Applying online will allow you to review and track the status of your application. However, should you not be able to apply online, please contact Alesia Gordon at [email protected], prior to the closing date of this announcement to request an alternate method of applying.

Applicants should familiarize themselves and comply with the relevant rules of professional conduct regarding any possible conflicts of interest in connection with their applications. In particular, please notify this office if you currently represent clients or adjudicate matters in which the office is involved and/or you have a family member who is representing a client or adjudicating matters in which this office is involved so that we can evaluate any potential conflict of interest or disqualification issue that may need to be addressed under those circumstances.

Application Deadline:

May 14, 2023

Relocation Expenses:

Not authorized

Number of Positions Available:

Customer Service Specialist II

Job Location: Remote

About the Office:

The American Printing House for the Blind (APH), a world leader in creating learning solutions and products for children and adults who are blind or low vision, is seeking a customer service specialist to meet the needs of our customers on their pathway to success. Reporting directly to the Supervisor of Customer Experience, the Customer Service Specialist will support the Customer Service team by answering calls and email, handling customer inquiries, order entry, return authorizations and setting up customer accounts.

Note: This is a remote position with the hours of 8:30 a.m. – 5:00 p.m., Monday-Friday.

Job Description:

Handle customer inquiries by phone, email and mail regarding product questions and sales orders.
Enter orders and customer data. Process payments and provide price quotes.
Assist customers with merchandise returns and reconciliation of issues.
Research customer issues and contribute to Customer Service knowledge base.
Commit to communicate with all APH customers following the standards of accessibility.
Continually learn about the APH product line and improve professional skills.
Represent the APH brand positively in all customer interactions.

Qualifications:

High school diploma or equivalent required. Post-secondary education or experience preferred.
Minimum of two years of experience in a customer service role within a call center environment is preferred.
Excellent oral, written, communication and organizational skills necessary.
Strong attention to detail, with the ability to perform multiple tasks simultaneously, and prioritize work as needed.
Bilingual in English and Spanish preferred, but not necessary.
Intermediate in Microsoft Word, Excel, and Outlook.
Knowledge of the field of blindness and visual impairment preferred.
Ability to empathize with contacts of a wide variety of ages, and situations is essential.
Ability to work independently in support of the department.

Salary:

Minimum: $15.45
Midpoint: $18.75

APH is a drug-free workplace. An offer of employment is conditioned upon successfully passing a drug screening test.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, place of birth, religion, sex, sexual orientation, gender identity, age, disability or protected veteran status.

EOE/AA/M/F/Vet/Disability Employer

Application Process:

Apply online at https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=92406&clientkey=37466F7380F198CC901A032728F0ABA7&source=Indeed. If you have trouble accessing the application through Paycom, please contact Ryan Ward at [email protected].

Application Deadline:

Open until filled

Number of Positions Available:

Updated 3/6/2023

Director, Center for Evidence and Practice Improvement

Job Location: Rockville, MD

Assistant United States Attorney

Job Location: Roanoke, VA

Assistant United States Attorney (Cyber)

Job Location: Pittsburgh, PA

Law Student Volunteer, Fall 2023

Job Location: Little Rock, AR

Assistant United States Attorney (Civil)

Job Location: Tucson, AZ

Trial Attorney

Job Location: Pittsburgh, PA

Assistant United States Attorney

Job Location: Albuquerque, NM

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Job Location: Remote

Assistant United States Attorney

Job Location: San Francisco, CA

Assistant United States Attorney

Job Location: El Paso, TX

Law Student Volunteer, Fall 2023

Job Location: Chicago, IL

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Job Location: Des Moines, IA

Assistant United States Attorney

Job Location: Tulsa, OK

Assistant United States Attorney

Job Location: Fairbanks, AK

Customer Service Specialist II

Job Location: Remote

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