Dear Braille Forum Readers:
I am writing to apologize for the recent error that Potomac Talking Books made regarding the July 2000 issue of the ACB “Braille Forum” where we sent 175 of your members cassettes containing another client’s program. This was a serious error. I have personally investigated it, and have directed the responsible managers to take immediate measures in outgoing quality control that will ensure that such an error never again occurs. I have furthermore directed that a copy of the Braille Forum be given to me each month, so that I will be personally assured that your programs are going out correctly.
ACB has been a good and longtime client, and it has been a privilege to work with you. But in this case we did not serve you well. I apologize for the inconvenience we have caused, not only to the affected 175 ACB members but also to ACB’s board of directors and its administrative staff. The staff of Potomac Talking Book Services takes this matter with utmost seriousness. We owe ACB excellence, and I am determined we shall provide it.
Sincerely,
Jamie Cutting
President, Potomac Talking Book Services
(Editor’s Note: Charlie Crawford was so impressed by Lisa Mauldin’s posting to the ACB e-mail listserv, reprinted below, that he asked us to publish Lisa’s wonderful story in lieu of his usual Executive Director’s Report.)